Granted, I am not the best communicator in the world. In fact, I'm rather terse and misanthropic so I would not be insulted if I'm not on our succession planning path for Communications Director or Manager.
I was asked to create a survey for our employees to rate our recent benefits changes/offerings. It is completely anonymous and they had two weeks to complete the survey. About 1.5 weeks into the survey they asked me to send out a reminder.
Here is what it read:
Reminder: Benefit survey.
If you have already completed the survey, thank you for your feedback. There is no need to reply or take further action. The results will be shared by the VP of Benefits in the next newsletter.
However, if you have not completed the survey, please follow the link below and complete it.
Within a few moments of sending it out, I get multiple replies/phone calls to the effect of:
"IVE ALREADY TAKEN THE SURVEY, DO I HAVE TO TAKE IT AGAIN"
"I WENT TO THE SURVEY, AND IT WONT LET ME TAKE IT AGAIN"
"WHEN ARE WE GETTING THE RESULTS"
"DOES THIS MEAN YOU LOST THE RESULTS AND WE HAVE TO TAKE IT AGAIN???"
"HOW COME I'M GETTING THIS EMAIL, CANT YOU SEE IVE TAKEN IT???"
My boss gets phone calls asking similar questions, some border on hostile.
So apparently, I wasn't clear with my reminder. Any suggestions of how to word my email differently? I have a few, but my much nicer and wiser boss won't let me put them in.
I have several new entries for "THE LIST"